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The Rhythm of Repair: Rebuilding Trust After Systemic Harm

Sharon Mamo

Education

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Repairing trust is a rhythmic process that requires acknowledgment, consistency, and care. In this session, Sharon discusses how organisations can rebuild relationships after harm by fostering transparency, empathy, and shared accountability. Drawing on SAMMS’ cross-sector experiences, she explores how reflective communication transforms apology into sustained, restorative practice that re-establishes confidence between services and communities.